Frequently Asked Questions
Everything you need to know about our handcrafted ceramics and home goods.
How are your ceramics packaged to prevent breakage?
We use double-walled boxes and biodegradable cushioning to ensure your artisanal pieces arrive safely. Each item is wrapped in protective layers and tested for impact resistance during transit.
Are your products microwave and dishwasher safe?
Most of our pottery is fired at high temperatures making it safe for both microwave and dishwasher use. However, we recommend hand-washing pieces with gold luster or delicate filigree to preserve their finish.
What is your return policy for damaged items?
If your order arrives damaged, please email us a photo within 48 hours of delivery. We will ship a replacement immediately at no extra cost to you.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.
Can I request a custom glaze or personalized engraving?
We occasionally accept custom commissions during the off-season. Please contact our studio directly to discuss your vision and check our current production schedule.
How long does it take for an out-of-stock item to be replenished?
Since our items are handcrafted in small batches, restocking typically takes 3 to 6 weeks. You can sign up for 'Back in Stock' alerts on any product page to be notified instantly.