Returns & Exchanges
At The Mad Potter, we want you to love your handcrafted home goods; if you are not completely satisfied, you may return eligible items within 30 days of delivery for a full refund. Please ensure all ceramics and home decor are returned in their original packaging to prevent breakage during transit.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Secure Your Pottery
Carefully wrap each item in its original bubble wrap and protective padding to ensure it arrives back at our studio safely.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our artisans inspect the returned items for damage, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing